Refund policy

Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not what you ordered, contact us at info@gollygosh.co.nz as soon as you notice, with your order number and photos. Please contact us before returning it, and we’ll tell you how to send it. We’ll replace it or refund you, and cover the reasonable cost of returning it. This applies to every product, including printed-to-order and clearance items, and doesn’t affect your rights under the Consumer Guarantees Act 1993.

Change-of-mind returns
In-stock items such as greeting cards: you have 14 days after receiving your item to request a return. Items must be unused, in the condition you received them, and in their original packaging. Please contact us first at info@gollygosh.co.nz. If your return is accepted, we’ll send you instructions on how and where to send your package. Please include your order number. Items sent back without a return being requested will not be accepted. The customer pays for return postage.

Printed-to-order items, including art prints, tees and babygrows, tea towels and tote bags: these are made specifically for your order, so we can’t accept returns or exchanges for change of mind, including ordering the wrong size. Please check sizes before you order.

Clearance and sale items, and gift cards: not eligible for change-of-mind returns.

Exchanges
The fastest way to get what you want is to return the original item if it’s eligible, and once the return is accepted, place a new order.

Refunds
We’ll let you know once we’ve received and inspected your return, and whether the refund is approved. If approved, you’ll be refunded to your original payment method. Your bank or card provider may take some time to process it.

Questions?
Contact us at info@gollygosh.co.nz.