Shipping policy

Processing time
Greeting cards are held in stock and are usually dispatched within 1–2 business days. Clearance items shown as in stock are also dispatched within 1–2 business days.

All other products, including art prints, tees and babygrows, tea towels and tote bags, are printed to order. Please allow 2–3 business days for printing, quality checking and packing before dispatch.

If your order contains both stocked and printed-to-order items, it is dispatched together once everything is ready.

Delivery times after dispatch (business days)
Auckland, including Waiheke Island: 1–2
Rest of New Zealand: 2–3
Australia: 2–3
South Pacific: 3–10
Europe and Asia: 4–6
Rest of the world: 3–10

These are estimates and can be affected by weather, peak periods and customs. The estimate for your address is also shown at checkout.

Shipping rates
Free tracked courier shipping on all NZ orders over $75. For NZ orders under $75, and for all international orders, rates are calculated at checkout by destination and weight. All orders are sent tracked.

Tracking
You’ll receive an email when your order is received, and another with your tracking number when it’s dispatched. If your order hasn’t arrived by the end of the delivery estimate for your region, please contact info@gollygosh.co.nz with your order number.

International orders: duties and taxes
Customers are responsible for any import duties, taxes and customs fees charged by their country. These are collected by the courier or customs, not by us. Customs delays are outside our control.

Damaged or lost parcels
Please check your order when it arrives. If anything is damaged, or your parcel is lost, contact us as soon as possible with your order number and photos. See our Refund Policy.

Incorrect addresses
Please check your address at checkout. If you notice a mistake, contact us straight away, before your order is dispatched. We can’t be responsible for parcels sent to an incorrect address provided at checkout.

Questions?
Contact us at info@gollygosh.co.nz with your order number in the subject line.